Q: Do you deliver?
A: We deliver within a 60 mile radius of our Alpharetta, GA nursery location. We offer two pricing tiers for delivery. For delivery up to 30 miles from our Alpharetta, GA nursery location the cost is $95. For delivery 31-60 miles of our Alpharetta, GA nursery the cost is $195. For potential delivery beyond 60 miles, please call us at (770) 400-9897.
Q: Do you install?
A: Yes. However, we currently only install in the greater Atlanta area. Installation cost varies by product. Once you place your products in the cart, it will display delivery and installation costs. We only install AtlantaPalms.com palm trees and plants. Installation requires delivery by us.
Q: Do you offer a warranty?
A: Yes
Perfect Palm Guarantee™: We guarantee you will receive healthy, high quality palm trees and plants. If you're not satisfied with the health or quality of your purchase within the first seven (7) days of receiving your plants, please give us a call at (770) 400-9897 or email us at support@atlantapalms.com so we can make things right!
60-Day Warranty: Atlanta Palms offers a free 60 day warranty on all plants and trees. If your plant dies during the 60 day warranty, please give us a call so we can discuss a one-time replacement. Replacement plant shipping cost, taxes, delivery, and installation is at the customer's expense.
Purchase a 2-Year Extended Warranty
We also have an extended warranty option on most items available at checkout.
Plants and trees are subject to the forces of nature and may not survive due to extreme drought or temperature extremes. We offer a two-year warranty to ease the worry of these acts of God and protect you from loss. At checkout, you can easily add a two-year warranty to any or all of your plants for an additional fee (determined at checkout).
This is a two-year, one-time replacement warranty. Shipping costs, taxes, delivery, and installation are at the customer’s expense. We do require you to submit a photo to verify that your plant has not survived. Once we have verified your claim, we will issue a store credit to order your replacement.
In order for our trees and plants to thrive they require adequate watering, fertilization, and suitable planting conditions. Neglect or purchasing plants that are not suitable for your growing zone void our warranty guarantee. Submitting a warranty claim is easy. Simply give us a call at (770) 400-9897 or email us at support@atlantapalms.com.
Want to add our 2-Year Warranty to an existing order?
Contact us within 7 days of receiving your order and we will get you set up!
Q: Do you accept returns?
A: All sales are final. We do not accept returns of plants and trees.
We do accept returns of non plant and tree products within 60 days of receipt. Shipping and delivery fees are non-refundable.
Q: What payment methods do you accept?
A: We accept all major credit cards and cash.
Q: What are your hours of operation?
A: Monday - Friday: 8:30-5:00 / Saturday: 9:00-2:00
Q: How often should I water my palms?
A: Newly planted palms should be watered 3-4 times a week for the first month or until the root system is established. The amount of water used depends on the size of the palm. Make sure you water thoroughly to make sure the bottom roots receive water at every watering. The amount of water per palm may range from 2 gallons for small containerized material to 15 gallons for larger palms. Make sure the soil is draining correctly, adding sand to the soil mixture allows water to drain more effectively. Overwatering or bad drainage can cause permanent damage to the roots over time. Placing mulch over the roots can help with water retention. Use caution not to allow the mulch to touch the base of the palm, otherwise it can cause it to rot.
Watering varies depending on the time of year and the outside temperature and weather. Here is a guideline for how much to water in any given season:
Winter: (60 degrees or less) no need to water, except for the first 30 days after installation.
Spring: (75 degrees or less) water palm once a week.
Beginning of summer: (90 degrees or less) 2-3 times a week.
Heat of summer: (90 degrees and above) 4-5 times a week.
Palms in a container or Pot: Palms in a container or pot need more frequent watering than those in the ground. 1-3 times a week depending on the season and weather.
Q: When do I apply fertilizer to my palm tree?
A: Newly planted palms should not be fertilized until they put out a new spear. Apply fertilizer only during the growth season (between April 1 and August 1).
Q: It is a good idea to correctly support larger, newly planted palms?
A: Some large palms will require bracing to maintain stability during the first eight months after installation. Three equidistantly-spaced braces are used to support the palm. If Atlanta Palms installs your palm tree, we will handle the bracing.
Q: When should I prune my palm tree?
A:The only time you should prune your palm tree is when the fronds are discolored, broken or pointing to the ground at more than a 90 degree angle with respect to the trunk. Palms get most of their energy from their fronds, so it’s important to be careful not to remove too many, especially if they are still partially green.
Q: Why are drip irrigation systems preferable to sprinklers?
A: Both drip irrigation and sprinklers are good irrigation systems for your palm trees. Drip irrigation is designed to have deeper saturation into a specific area. Sprinklers (spray irrigation) will only saturate the top 3-5 inches per watering cycle whereas Palms root balls are 2-3 feet deep and require a deeper water saturation to develop new roots. Newly planted palms can suffer root loss in deep water saturation especially during the hotter and drier summer months.
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