FAQ

Q: Do you deliver?
A: We deliver within a 60 mile radius of our Alpharetta, GA nursery location. We offer two pricing tiers for delivery. For delivery up to 30 miles from our Alpharetta, GA nursery location the cost is $149. For delivery 31-60 miles of our Alpharetta, GA nursery the cost is $249. For potential delivery beyond 60 miles, please call us at (770) 400-9897.

Q: Do you install?
A: Yes. However, we currently only install in the greater Atlanta area. Installation cost varies by product. Once you place your products in the cart, it will display delivery and installation costs. We only install AtlantaPalms.com palm trees and plants. Installation requires delivery by us.

Q: Do you offer a guarantee?
A: Yes. 

Perfect Palm Guarantee™: 

We guarantee you will receive healthy, high quality palm trees and tropical plants that will thrive and you will love. If you're not satisfied within the first 365 days of receiving your plants, please give us a call so we can make things right!

Have a concern? Reach out to us at (770) 400-9897, via chat or email, and one of our Palm Tree Experts will provide the answers you need. If you have a guarantee claim, we will provide you with a one-time store credit for your replacement. We may require a photo to confirm the condition of your palm. Once we receive your photos and verify your claim, we will issue a store credit.

Note: Replacement plant shipping costs and taxes are at the customer’s expense. In addition, purchasing palm trees or tropical plants that are not suitable for your growing zone are not included in your guarantee. 

Q: Do you accept returns?
A: All sales are final. We do not accept returns of plants and trees.

We do accept returns of non plant and tree products within 60 days of receipt. Shipping and delivery fees are non-refundable.

Q: What payment methods do you accept?
A: We accept all major credit cards and cash.

Q: What are your hours of operation?
A: Monday - Friday: 9:00-5:00, Saturday 9:00-2:00