FAQ
Q: Do you deliver?
A: We deliver within a 60 mile radius of our Alpharetta, GA nursery location. We offer two pricing tiers for delivery. For delivery up to 30 miles from our Alpharetta, GA nursery location the cost is $149. For delivery 31-60 miles of our Alpharetta, GA nursery the cost is $249. For potential delivery beyond 60 miles, please call us at (770) 400-9897.
Q: Do you install?
A: Yes. However, we currently only install in the greater Atlanta area. Installation cost varies by product. Once you place your products in the cart, it will display delivery and installation costs. We only install AtlantaPalms.com palm trees and plants. Installation requires delivery by us.
Q: Do you offer a warranty?
A: Yes
Perfect Palm Guarantee™: We guarantee you will receive healthy, high quality palm trees and plants. If you're not satisfied with the health or quality of your purchase within the first seven (7) days of receiving your plants, please give us a call at (770) 400-9897 or email us at support@atlantapalms.com so we can make things right!
60-Day Warranty: Atlanta Palms offers a free 60 day warranty on all plants and trees. If your plant dies during the 60 day warranty, please give us a call so we can discuss a one-time replacement. Replacement plant shipping cost, taxes, delivery, and installation is at the customer's expense.
Purchase a 2-Year Extended Warranty
We also have an extended warranty option on most items available at checkout.
Plants and trees are subject to the forces of nature and may not survive due to extreme drought or temperature extremes. We offer a two-year warranty to ease the worry of these acts of God and protect you from loss. At checkout, you can easily add a two-year warranty to any or all of your plants for an additional fee (determined at checkout).
This is a two-year, one-time replacement warranty. Shipping costs, taxes, delivery, and installation are at the customer’s expense. We do require you to submit a photo to verify that your plant has not survived. Once we have verified your claim, we will issue a store credit to order your replacement.
In order for our trees and plants to thrive they require adequate watering, fertilization, and suitable planting conditions. Neglect or purchasing plants that are not suitable for your growing zone void our warranty guarantee. Submitting a warranty claim is easy. Simply give us a call at (770) 400-9897 or email us at support@atlantapalms.com.
Want to add our 2-Year Warranty to an existing order?
Contact us within 7 days of receiving your order and we will get you set up!
Q: Do you accept returns?
A: All sales are final. We do not accept returns of plants and trees.
We do accept returns of non plant and tree products within 60 days of receipt. Shipping and delivery fees are non-refundable.
Q: What payment methods do you accept?
A: We accept all major credit cards and cash.
Q: What are your hours of operation?
A: Monday - Friday: 8:30-5:00