All palm trees and plants 15 Gallon or less can be returned. The plant must be returned within 2 days of pickup or delivery and must be in the original container. Once a tree has been removed from its original container, or has been planted, it cannot be returned. Delivery fees are non-refundable.
We guarantee that your palm tree will arrive in perfect condition. If you're not satisfied within the first five (5) days of receiving your trees and plants, give us a call at (770) 400-9897 so that we can make things right.
If you have issues with your trees or plants within the first 30 days, give us a call. We will review your concerns and provide you with a one-time replacement if necessary. Replacement delivery and installation costs are at the customer’s expense.
Please note, palm trees need proper care. If you have provided less than optimal care, your purchase isn't covered by our guarantee.