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We guarantee you will receive healthy, high quality palm trees and tropical plants that will thrive and you will love. If you're not satisfied within the first 365 days of receiving your plants, please give us a call so we can make things right!
Have a concern? Reach out to us at (770) 400-9897, via chat or email, and one of our Palm Tree Experts will provide the answers you need. If you have a guarantee claim, we will provide you with a one-time store credit for your replacement. We may require a photo to confirm the condition of your palm. Once we receive your photos and verify your claim, we will issue a store credit.
Note: Replacement plant shipping costs and taxes are at the customer’s expense. In addition, purchasing palm trees or tropical plants that are not suitable for your growing zone are not included in your guarantee.