Q: Do you deliver?
A: Yes, we deliver within a 30 mile radius of our Alpharetta, GA location. Click here to check your zip code. The cost for delivery is $65. For potential delivery beyond 30 miles, please call us at 770-400-9897.
Q: Do you install?
A: Yes, all the plants we sell can be installed by us. Installation cost varies by product. Once you place your products in the cart, it will display delivery and installation costs. We only install AtlantaPalms.com palm trees and plants. Installation requires delivery by us.
Q: Do you offer a warranty?
A: Yes, we guarantee that your palm tree will arrive in perfect condition. If you're not satisfied within the first five (5) days of receiving your trees and plants, give us a call at 770-400-9897 so that we can make things right.
If you have issues with your trees or plants within the first 30 days, give us a call. We will review your concerns and provide you with a one-time replacement if necessary. Replacement delivery and installation costs are at the customer’s expense.
Please note, palm trees need proper care. If you have provided less than optimal care, your purchase isn't covered by our guarantee.
Q: Do you accept returns?
A: Only palms and plants 15 Gallon or less can be returned. The plant must be returned within 2 days of pickup or delivery and must be in the original container. Once a tree has been removed from its original container, or has been planted, it cannot be returned. Delivery fees are non-refundable.
Q: What payment methods do you accept?
A: We accept all major credit cards and cash.
Q: What are your hours of operation?
A: Monday - Friday 8:30-5:00 / Saturday - By Appointment Only
Q: How often should I water my palms?
A: In general, palms should be watered daily with 4 to 5 gallons of water for the first two weeks until the root system is established. Ensure that the soil is wet and not soggy. Too much water may cause permanent damage. Depending on the type of palm and time of year, watering may be decreased to twice a month or less once the tree is established. Make sure you water the trees from the bottom up. Watering from the top down can cause rotting. Soil that has good drainage is important to help prevent over saturation and adding sand to the soil mixture can help with drainage. Placing mulch around the base of the tree and not against the trunk can also help with retaining water.
For cold hardy palms, watering will vary depending on the time of year and the temperature. Here is a guideline for how much to water in any given season.
Winter (60 degrees of less) no need to water, except for the first 30 days after installation. (5 gallons or till mote is full)
Spring (75 degrees or less) water palm once a week. (5 gallons or till mote is full)
Beginning of summer (90 degrees or less) 2-3 times a week
Heat of summer (90 degrees and above) 4-5 times a week
Q: When do I apply fertilizer to my palm tree?
A: Newly planted palms should not be fertilized until they put out a new spear. For palms planted from the Georgia/Tennessee border down to Atlanta, apply fertilizer in three applications. In heavy clay soils use half the recommended amount of fertilizer, and do not apply granular fertilizers after August 1. Be sure to fertilize only during the growing season (between April 1 and August 1).
Q: It is a good idea to correctly support larger, newly planted palms?
A: Larger palms will require some form of bracing to maintain stability during the first six to eight months after installation. Three equidistantly-spaced braces are used to support the palm. If Atlanta Palms installs your palm tree, we handle the bracing.
Q: When should I prune my palm tree?
A: The only time you should prune your palm tree is when the fronds are discolored, broken or pointing to the ground at more than a 90 degree angle. Palms get most of their energy from their fronds, so it’s important to be careful not to remove too many.
Q: Why are drip irrigation systems preferable to sprinklers?
A: Both drip irrigation and sprinklers are good irrigation systems for your palm trees. Drip irrigation is designed to have deeper saturation into a specific area. Sprinklers (spray irrigation) will only saturate the top 3-5 inches per watering cycle whereas Palms root balls are 2-3 feet deep and require a deeper water saturation to develop new roots. Newly planted palms can suffer root loss with a lapse in deep water saturation especially during the hotter and drier summer months.
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